At Pet-Tags.com, we aim to deliver your custom pet tags quickly and reliably. Please review the details below to ensure a smooth delivery experience.
Before completing your order, please double-check your shipping address on your order confirmation. Online forms—especially on mobile devices—can auto-fill or change your address unexpectedly.
Free Standard Shipping: Enjoy free standard postage on all orders anywhere in Australia - no minimum spend required.
Quick Dispatch: All orders are engraved and dispatched within 24 hours, Monday to Friday.
Delivery Times: Most orders arrive within 3–6 working days for metro areas. Regional and remote locations may take a little longer.
Order Confirmation: You’ll receive an order confirmation email immediately after purchase. Please check your details carefully to avoid delays.
Packaging: Orders are sent in a standard white envelope, not as a parcel, so be sure to check your mailbox carefully.
Address Accuracy: Please double-check your shipping address before submitting your order. Incorrect addresses may incur a $4.00 reposting fee.
Non-Delivery: Please email us at info@pet-tags.com if you have Order Protection and have not received your order within 6 working days. Without Order Protection please allow 14 working days. Order Protection is available at checkout for $1.50.
Delays: We are not responsible for postal delays due to industrial action or circumstances beyond our control, but we’ll always do our best to help.
If an incorrect address is provided Royal Mail will usually return the order to us. We will then contact you to arrange reposting, which carries a £2.00 repackaging and reposting fee (sent via Royal Mail 2nd Class).
Fast Dispatch: All orders received by 8:30am are engraved and dispatched within 24 hours.
Envelope Packaging: Orders are sent in a standard white envelope, not a parcel, so please check your regular mail carefully.
Free Royal Mail 2nd Class: Delivered in 2–4 days (may take longer during busy periods).
Royal Mail 1st Class: Usually next day, but can take up to 3 days.
Royal Mail Tracked 24: 1–2 day service with end-to-end tracking and proof of delivery.
Royal Mail Tracked 48: 2–3 day service with tracking.
Please note: We do not refund postage costs if Royal Mail services are delayed for any reason, including industrial action.
Tracked Services: Offer real-time updates and proof of delivery for your peace of mind.
Shipping Protection: If you purchased order protection and have not received your order after 5 working days, contact us for an immediate resend. Without order protection, please contact us after 10 working days. Reissued orders are sent via standard (untracked) post.
Non-Delivery: Notify us of non-delivery within one month of dispatch.
Questions?
If you have any questions about shipping or delivery, please contact us at info@pet-tags.com We’re here to help!
Small dog tags:
“The tags were delivered promptly and engraved to my description. A very good, durable product that will last.”
Excellent dog tags:
“Great quality dog tags and very well priced. Very prompt service and arrived when expected.”
Pet tag:
“Great quality product and quick delivery.”
Great Tag:
“The picture doesn’t do it justice.”
Dog tag foot print:
“Awesome product, quickly posted and looks quality. Very happy.”
Order your custom pet tag today and experience our fast, free shipping and outstanding service!
Disappointed with the thickness or I should say thinness of the tag. I thought I had purchased the same tags as those I purchased at the end of 2025. must look in more detail in future.
Nice and light weight. Did not permit the name of my village on one line! Otherwise very good
Very well finished and just as I requested. Very quick delivery.
Petlog Green Bone-Shaped ID Tag
Great Petlog Bone-Shaped IDTag. Just the right size and shape. Engraving clear and sharp. Many Thanks.
